How our tenants think we're doing as a landlord

We're working to become a good landlord to people living in our council homes. This is part of our commitment to create decent homes for all.

Every year we publish tenant satisfaction measures (TSMs) which show tenant satisfaction with us as a landlord and with the services we provide.

Some TSMs are called tenant perception measures. They are from an annual survey with tenants which is carried out by an independent company. The other TSMs are based on management information that we hold.