Track or complain about a repair

Check the progress of a repair raised to your home or your block in your MySouthwark account.

You'll see the:

• repair description
• reference number
• date it was ordered
• contractor working on the repair
• appointment date and time

Problem with your repair?

If you need more information or have a problem with your repair contact the contractor directly.

You can do this from your MySouthwark account under 'query a repair'.

If this does not solve the problem email repairs@southwark.gov.uk.

Our phone service is for emergencies only or for those who cannot get online. 

Call 020 7525 2600.

Missed appointments

If you miss an appointment for a repair or an inspection we may charge you to compensate our contractor.

You may get compensation if we miss an appointment for a repair or an inspection.

You're entitled to compensation if all of these apply:

• the repair had an appointment booked (not an emergency repair)
• the repair was for your home and not a communal repair
• you were home for the entire appointment slot and the contractor did not attend during that time
• there was no good reason for us missing the appointment
• we did not notify you before the appointment was cancelled or rearranged

Report a missed appointment