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Report a change
You must tell as soon as possible about any changes to your circumstances, like contact details, ownership or a mortgage change.
You need to tell us about certain changes in your circumstances.
This is so we can:
- update our records
- make sure we're sending information to the right person
Let us know about:
- name changes
- new contact details
- a change in ownership
- if a service charge payer dies
- if your home is empty for 60 days or more
- a change of mortgage company
If you have a new mortgage
Your lease states you need to tell us if you have a new mortgage by sending us a document called a 'notice of charge'.
Check with your solicitor or mortgage lender whether they’ve:
- sent us the paperwork
- paid the fee
Or you can tell us about the change now, pay the fee and upload a copy of the notice.
The fee amount is stated in your lease.
You can get a copy of your lease if you don't have it.