About service charges

If you’re a leaseholder, you’ll receive a yearly service charge bill. The service charge covers the cost of providing services to your block and estate, such as grounds maintenance, minor repairs and lifts.  The charges will be split into estate and block costs.

We’ll tell you the estimated cost of these services at the start of the financial year. Your lease states that you must pay based on this estimate.

Every autumn we also calculate the actual cost of providing the services during the previous financial year.  If the amount is higher than the estimate we sent, you must pay the difference within one month. If the amount is lower, you’ll get a credit back to your service charge account.

Your service charges are defined by your lease and by Section 18 of the Landlord and Tenant Act 1985.

For more information about service charges, download our information leaflets:

Annual estimated service charge leaflet 2019-20 (pdf, 148kb)

Annual service charge actual leaflet 2017-18 (pdf, 137kb)

Tenants’ rights and obligations leaflet (pdf, 176kb)

Page last updated: 11 February 2019