Gold Standard Charter

The Gold Standard Charter (GSC) is a voluntary scheme that rewards landlords and managing agents who provide a professional level of service and good practice to their tenants in the private rented sector.

Landlords and agents who have signed up to the charter and have been accepted onto the scheme are listed in the GSC register.

Gold Standard Charter landlords and agents can be removed from the scheme if they do not meet the requirements.

If you have concerns about a Gold Standard Charter landlord you can report them to us and we will investigate further.

What does it mean to be a Gold Standard Charter member?

Any landlord or managing agent who signs up to the Gold Standard Charter is making a pledge, publicly, to comply with these standards:

 As a landlord/agent in the private rented sector operating in Southwark, I am/will:

  1. Join a recognised landlord’s association/representative group or have a housing related professional qualification (landlords) and be a member of an accreditation scheme to help keep up to date with the law and best practice on housing.
  2. Have landlord insurance for the building and fixtures, making clear the tenants’ need to insure their contents.
  3. Advertise my property honestly and in accordance with the law.
  4. Place all tenants’ deposits in a government-backed tenancy deposit scheme (TDP).
  5. Publish any fire risk assessments for my properties online.
  6. Accept tenants who are in receipt of Housing Benefits or Universal Credit.

For my tenants and their tenancies, I will:

  1. Provide tenants with a clear written tenancy agreement.
  2. Agree meter readings for them to use when the bills are transferred to them.
  3. Provide a clear written description of which party is responsible for paying; council tax, utility bills, phone, broadband, satellite TV or other media services and any other regular charges known to affect the letting.
  4. Provide information on where the meters are and the location of gas and water valves for emergency purposes as well as details of emergency contacts.
  5. Give tenants a pack that includes the following: a copy of How to Rent: the checklist for renting in England, a schedule of conditions and/or inventory appropriate to the property concerned signed by both parties and including photos, information on local and council services available to the tenant, where to get mediation and tenancy advice, contacts and information on how to arrange for bulk waste removal.
  6. Ensure that tenancy agreements give clear and full information about the responsibilities of both the landlord and the tenant, and of any restrictions.
  7. Provide security of tenure by: giving the tenant the choice of a fixed term tenancy of up to five years for security, or a ‘periodic tenancy’ for flexibility after the initial six or twelve months of the tenancy has ended successfully.
  8. Protect tenants against harassment or illegal eviction and not evict tenants without an acceptable reason. For example: For portfolio landlords: tenant’s poor conduct, the tenant is not occupying the property, the tenant has breached the tenancy agreement, rent is in arrears or often late, the tenant has a relevant criminal conviction, tenant displays relevant anti-social behaviour, landlord needs to sell or completely refurbish the property, the property is to be sold by the lender, where there has been a change in the tenant’s status e.g. tenant is no longer an employee of the landlord or is no longer a student & property is purpose-built student accommodation, the tenancy cannot legally continue or the landlord has been issued with an over-crowding notice. For single property landlords (all of the above and the following): A landlord or family member needs the accommodation for their own use and there are no alternatives (i.e. for financial reasons).
  9. Agree to enter into council supported mediation before taking action to terminate tenancies where there are issues with the tenant’s behaviour.
  10. Increase the notice given for a tenant to leave the property by one month for each year the tenant has lived in the property, up to a maximum of six months.
  11. Keep rents and additional costs to a reasonable level by: committing to charging rents that are as reasonable as their financial situation allows (being aware of the effect high rents have on tenants’ lives), not using Letting Agents who charge fees to tenants and will not charge any fees to tenants either, ensuring that rent will not be increased more than once every two years, giving three months’ notice of any rent increase, not charging tenants for the renewal of tenancy agreements.
  12. Provide the tenant with the chance to carry out a joint inventory inspection at the start and end of the tenancy.

My properties will:

  1. Provide a Decent Home (using the Decent Home Standard as a guide) that is: free from Health & Safety Hazards (for example, Category 1 hazards or significant Category 2 hazards under the Housing Health and Safety Rating System, in a good state of repair, has reasonably modern facilities and services, provided with a reasonable degree of thermal comfort and have an Energy Performance Certificate of D or above)
  2. Have a planned programme to improve the energy efficiency of the building to achieve and Energy Performance Certificate of B or C, as far as reasonably practicable.
  3. Have a planned programme for maintenance and improvements, carried out as far as possible at times convenient for the tenant.
  4. Have a gas service and repair contract (when there are gas appliances in the property)
  5. Have outdoor spaces (where appropriate) that are clean and safe with adequate fencing and paved areas.
  6. Have draft proofing to all external doors and windows where necessary.
  7. Will be thoroughly cleaned at the beginning of any tenancy, including carpets and flooring, bathrooms and kitchens, and any furnishings and appliances included in the letting.
  8. Have walls, floors, ceilings and fixtures that are in a good state of repair, clean and in reasonable decorative order.
  9. Have any repairs carried out promptly: emergency repairs - defined as affecting health or safety, e.g. major electrical fault, blocked WC. repair carried out within 24 hours, urgent repairs -defined as affecting material comfort, e.g. Hot water, heating, fridge failure, serious roof leak.  Repairs carried out within 5 working days, non-urgent repairs - anything that does not fall into the two former categories that do not affect health and safety or material comfort. Repairs carried out in 20 working days.
  10. Landlord’s Gold Standard Charter Plus - I have signed up to the council’s Finder’s Fee scheme to assist people in housing need in partnership with Southwark’s Housing Solutions Department. The finder’s fee scheme is a free tenant finding service. The council finds a choice of tenants for the property and offers an incentive payment and rent.NOTE: This is an optional additional criteria. If a landlord signs up to the Finders’ Fee scheme as a GSC landlord they will not have to pay Part B of their licensing fee

Visit our earn money from your property webpage for more details on the schemes.        

Landlords who have signed up to the Finders Fee scheme but not the Gold Standard Charter will not be eligible for the GSC or Finders’ Fee discount on their licensing fee.

Page last updated: 14 February 2024


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