Global IT issues affecting online forms and systems

We are currently impacted by the global IT issues. As a result, a number of systems are affected including the majority of our online forms. We apologise for any inconvenience caused.

MySouthwark account information

Registering or linking to your Council Tax, benefits, rent, repairs or service charge accounts is fairly straight forward. You'll need an email account to register for a MySouthwark account. If you don’t have an email address, there are a number of free email providers on the internet.

We know that some homeowners who use apple mac computers experience difficulties. The problem is with Safari browsers, which are the default browsers; however you can reconfigure them to work (this needs to be done on your device/browser). Alternatively we suggest using Chrome or Firefox as they do not have this issue.

To register for an account all you need is an email account. First, click the 'Log in' icon near the top right of any web page and choose 'Create account' to take you to the registration page. You'll then be guided through the simple 5 step process, which will take about 3 minutes to complete:

  1. Enter your contact details and choose a password
  2. Enter your postcode to find your address
  3. Tell us a bit about yourself, so we can start to personalise your account
  4. Choose whether to opt in for news and updates
  5. Authenticate your email address to activate your account

From your welcome page, take a tour of your account to see what's what and to help you get started.

Registering your service charge account

Once logged in to your MySouthwark account, click the ‘Your accounts’ section and select ‘View’ under the Service Charges title. You will then need to go to ‘create an account’.

You will need to enter a valid email address and password. You will then receive a ‘verify me’ email to complete the registration. As part of the registration process you will need to insert your forename and surname. If the details you enter do not match or you have trouble accessing your account, please contact us using the form below.

I need help accessing my online service charge account

If you're a non resident landlord and own more than one property, you're able to view the details on multiple properties; however you need to request this.

Link properties to your MySouthwark account

Page last updated: 03 September 2020

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