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Contact homeowner teams
Get in touch with the team you need for your issue.
Building insurance
Use the online forms to:
- make an enquiry about building insurance
- get a copy of your building insurance certificate
- make a building insurance claim
Conveyancing
Email the conveyancing team on hsg.conveyancing@southwark.gov.uk.
Council tenants looking to buy a property
Email the Right to Buy and Social HomeBuy team at righttobuyteam@southwark.gov.uk.
Use the online forms to contact the Home Purchase Grant team.
Gas servicing
Use the online form to apply and pay for gas and boiler servicing.
Housing investment planning
Use the online form to make an enquiry about housing investment planning.
Housing dispute help
Email the homeowners arbitration team on arbitration@southwark.gov.uk.
Or contact:
Landlords
Email the:
- tenancy relations service on Tenancy.Relations@southwark.gov.uk
- private sector housing enforcement on enforcement@southwark.gov.uk
- empty homes team on empty.homes@southwark.gov.uk
- contact housing solutions procurement on housingsupply@southwark.gov.uk
Use the online forms to:
Leaseholder's lease
Use the online form to get a copy of your lease.
Making alterations
Use the online form to:
Service charges
Use the online forms to:
- tell us you're having problems paying a service charge
- request a major works payment plan
- request a service charge refund or transfer
- locate a missing payment on your service charge account
- request an actual service charge breakdown
- request a service charge payment plan
- submit a query or compensation request for loss of heating and hot water
- pay your service charges
- make an enquiry about your revenue service charge calculation
Service charge loans
Use the online forms to:
- get a redemption statement, statement or balance for your service charge loan
- get more information or apply for a service charge loan
- request a service charge loan refund
- tell us about problems making your service charge loan payments
- make an enquiry about your loan
Viewing your service charge account online
Use the online forms to:
- get help to register and to access my online service charge account
- link 2 or more properties to my online service charge account
Sales, remortgaging and telling us about a change
Use the online forms to:
- get a pre-assignment pack
- make an enquiry about pre-assignments
- get a letter of postponement
- get a re-mortgage pack
- pay for a notice of assignment
- tell us about a change
- make an enquiry about remortgaging
- give authorisation for someone to discuss your account on your behalf
Section 20 consultation
Use the online form to: