We have received multiple calls today (25 July) about flooding in SE16 and SE17. Thames Water is aware of the issue and working to resolve it as soon as possible.

Helping our vulnerable residents

Find out how to help a vulnerable Southwark resident who can’t leave the house due to COVID-19, who may not have friends, family or neighbours who can support them.

One-stop COVID-19 support available in Southwark

We host the Community Support Alliance – a joint initiative with local charities, the local NHS and GP surgeries to provide residents with key COVID-19 information in one place. Once you have contacted the alliance, you may be referred to the voluntary and community sector or number of our partners that offer support , depending on your need. We will not share you information with other partners unless this is needed, and you give your consent.

How the Southwark Community Support Alliance can provide help

Let us know if you or someone else you know needs help to arrange essential supplies. This could be due to being unable to leave the house due to COVID-19, or if you:

  • are not sure how to get help for someone you know
  • need support around your mental and physical wellbeing
  • if you need support with your financial situation
  • want to know about getting help from, or volunteering with, voluntary groups in your area

How to contact the Southwark Community Support Alliance

There are three ways to contact us:

Online referral form

The COVID-19 support line is open: Monday to Friday 9am to 5pm.

If you need emergency support outside of these hours you can still call us on the above number and press any option for help.

Advice if you are clinically extremely vulnerable

You can register your details on the government website if you are clinically vulnerable. The government has produced guidance on shielding and protecting people who are clinically extremely vulnerable from COVID-19.

This provides general guidance and the latest restriction-specific guidance.

Getting access to food

Contact us if you are vulnerable and:

  • need someone to deliver food to you
  • don’t have enough money for food or to meet your basic needs
  • need help with accessing  council services

Contact us using the details above if you need to talk to someone about your concerns, or complete the referral form below.

Online referral form

 Find out more about getting food support in Southwark.

 What languages we can provide support in

The Community Support Alliance can offer support in the following languages:

  • Bengali
  • Creole
  • Ga
  • German
  • Greek 
  • Gujarati and Marathi
  • Hausa
  • Hindi
  • Italian
  • Kroil
  • Portuguese
  • Punjabi
  • Spanish
  • Twi
  • Yoruba

If you need help in another language, contact us using the email, phone or form on this page. We can connect you with our translation service.

Page last updated: 04 February 2021

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