Helping our vulnerable residents

How to help a vulnerable Southwark resident who can’t leave the house due to COVID-19, who may not have friends, family or neighbours who can support them.

Support available for vulnerable residents

The Southwark Community Support Alliance is a joint initiative with local charities, the local NHS and GP surgeries. It provides vulnerable residents with essential support, as well as providing key COVID-19 related information in one place. Once you have contacted the alliance, you may be referred to the voluntary and community sector or a partnership organisation that offer support, depending on your need. We will not share your information with other partners unless this is necessary, and have obtained your consent.

How the Southwark Community Support Alliance can provide help

Let us know if you or someone else you might know requires help to arrange essential supplies. This could be due to being unable to leave the house, being vulnerable, having COVID-19, or if you:

are not sure how to get help for someone you know
need support around your mental and physical wellbeing
need support with your financial situation
want to know about getting help from or volunteering with voluntary groups in your area

How to contact the Southwark Community Support Alliance

There are three ways to contact us:

complete the Southwark Community Support Alliance online referral form
email covidsupport@southwark.gov.uk
phone 020 7525 5000 and choose option 3

Online referral form

The Southwark Community Support Alliance phone line is open Monday to Friday, 9am to 5pm.

If you need emergency support outside of these hours, you can still contact us on 020 7525 5000 and select any option for help

Advice if you are clinically extremely vulnerable

The government has produced guidance on protecting people who are clinically extremely vulnerable from COVID-19.

Getting access to food

need food delivered to you
don’t have enough money for food or to meet your basic needs
need help with accessing council services

Contact us using the contact details provided above, if you need to talk to someone about your concerns, or complete the referral form below.

Online referral form

Find out more about getting food support in Southwark.

What languages we can provide support in

The Southwark Community Support Alliance can offer translation support in the following languages:

Bengali
Creole
Ga
German
Greek
Gujarati and Marathi
Hausa
Hindi
Italian
Kroil
Portuguese
Punjabi
Spanish
Twi
Yoruba

If you need help in another language, contact us using the email, phone or form on this page. We can connect you with our translation service.

Page last updated: 25 October 2021

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