Coronavirus (COVID-19): impact on household waste and recycling collections
We're working closely with our partner, Veolia, to minimise the impact of COVID-19 on waste and recycling collections. However, some collections may be affected at short notice, with collections taking place at later times, or different days than usual, although the numbers of households involved should be small. Where we are not able to collect normally, we will prioritise these areas to catch up as quickly as possible usually as the first job the following morning. If services are affected, updates will be added to the website so check this page if you need to know about changes.
We have a higher level of sickness absence than usual, and are using more temporary workers to ensure collections are completed. Regrettably, this may result in a higher number of collection errors than usual. You can report problems online , if your collection is not made on the day it is due. Please wait until the following day after your normal collection date in case the crew is running late.
You can help us maintain services if you:
- put the right waste in each bin and do not contaminate the bin contents; our recycling crew can’t collect contaminated bins
- check the page for missed collection services for the latest information and advice before reporting problems
- do not approach our crews while they are working; you must keep a minimum of 2 metres away from everyone else to reduce the risk of passing on infection
- make sure your bin is left in an accessible location, where our crew can easily reach it, and it isn’t obstructed with any other items or parked vehicles
Page last updated: 29 January 2021