About the Housing Solutions service

Housing Solutions facts and figures

This document is intended to provide some of the key facts and figures on housing in Southwark and also explains some of the background behind some of the data.

Customer satisfaction statistics

The gateway customer service team delivers excellent client focused support, with customer satisfaction at 89% recorded in December 2018. This exceeds the target or above 80%. The service additionally received a ‘very good’ quality assessment from Shelter in September 2018.

  • from 2014 to 2016 our customer satisfaction statistics were at 70%
  • from 2016 to December 2018 the satisfaction results have improved from 70% to 89%

Waiting Times for Bournemouth Road





11 mins and 55 secs

Below 12 mins


8 mins and 47 secs

Below 10 mins


9 mins and 51 secs

Below 8 mins


7 mins and 43 secs

Below 8 mins

2018/19 Apr-Dec

8 mins

Below 8 mins

Number of properties in Southwark

  • 132,630 - total number of properties (houses, flats, bungalows etc) in Southwark

The make-up of those properties (eg owned outright, rented, social etc)

  • 31% of properties are owner occupied properties
  • 31% of properties are Southwark Council properties
  • 26% of properties are rented from the private sector
  • 12% of properties are “socially owned” (that is rented by the housing associations)

As you can see, we only have a very limited supply of council homes. In fact, there are almost twice as many homes in the private rental sector and owner occupied sector than Southwark Council accommodation.

The demand for council housing

Homeless customers

  • in 2017-2018, 22, 670 customers approached the Housing Solutions service for homelessness prevention advice, assistance and support. Of these:
    • 502 customers were accepted as homeless
    • only 1,449 made a homeless application
  • as of 31 March 2018 2,342 households were living in “emergency temporary accommodation”

As you can see, a lot of people come to us for advice and to discuss their options.

We're also having more success helping people move into the private rental sector for their next home, if they're not able to stay where they currently live. During 2017-2018, we increased the provision of alternative accommodation within the Private Rented sector for homelessness households by 85%.

A report has been produced showing how the service is operating and how Southwark compares to London and the rest of the country. This report can be viewed here (pdf, 642kb).

The government website holds the latest data on homelessness in Southwark, including the numbers approaching Southwark as homeless, rough sleeping statistics and other data.

Registered for social housing (a council or housing association property)

  • on the 29 September 2018, there were 10,087 customers on our housing register
    • these are people who are eligible to apply for a council or housing association home
    • they're listed in line with their level of need and the length of time they've been waiting
    • during 2017/2018 only 1,324 lettings of Southwark Council and Housing Association accommodation was allocated to customers on the Housing Register, this includes the 2,342 homeless households living in emergency temporary accommodation 
    • during 2016-2017 Southwark Council allocated 1,524 Southwark Council and Housing Association properties; therefore in 2017-2018 there have been 218 less lettings than the year before

These figures mean we have roughly 25 available properties a week, but we have 11,824 people waiting. The result is that we simply can’t house everyone.

There are lots of great options for finding a new home, plus support for staying in your current home. Our finding a new home page provides more information about your housing solutions.

Page last updated: 19 December 2019