The annual electoral canvass
Every year we write to all the residential properties on our database, sending out a canvass form, also known as a ‘household enquiry form’ (HEF). This is so that we can collect information about who needs to be added to or removed from the Register of Electors.
Household Enquiry Form
You must respond to this letter, even if the details in it are correct. If no one is currently registered, the form will be blank. The law requires us to follow up non responses to this letter with a reminder and a visit to the property concerned.
You can respond to the form in the following ways:
If all the details are correct, you must now confirm this to us by using the following options (you will need the security codes at the bottom of the letter).
By providing your telephone and email contact details you will be contributing towards cutting costs and increasing departmental efficiency as we will be able to send reminders by email and make contact by phone rather than by post.
- Online - Household response (this is the easiest and quickest way)
- Phone - 0800 197 9871
- Text/SMS - Text NOCHANGE followed by both parts of the security code to 80212 (standard charges apply)
If you are unable to use the options above please complete the form, sign the declaration and return it to us at the address at the top of this letter. Do not return the form if you have confirmed using one of the above options.
If any details need to be updated or someone needs to be added or removed (including anyone now over 16 years old) you need to tell us this by using the following option:
- Online - visit Household response (you will need the security codes at the bottom of the letter we sent you)
If you are unable to use the option above please complete the form (adding the changes), sign the declaration and return it to us at the address at the top of the letter.
Anyone you add to the names already printed on the form will not yet be registered. They will need to complete the registration process on the government’s voter registration website. If they do not, we will write to those individuals separately to invite them to register.
Personal “door knocking” canvass
Households who have not yet responded to the Household Enquiry Form sent in July 2018 by the 31 August 2018 may get a visit from an appointed Southwark council personal canvasser who will help you to complete the form and answer any questions you may have.
They will have official ID with them and will be making visits between the 31 August till the 17 November.
If you're experiencing issues applying or if you have any questions, download our Canvass Frequently Asked Questions (pdf, 61kb)
Page last updated: 11 February 2019