Children, families and education
Resolving complaints
After we hear from you we might need to ask you for more information. Once we have all we need we will tell you what happens next and when.
When we investigate complaints, we write to managers in the service involved and we provide them with advice and support to ensure evidence is properly considered and to ensure any corrective actions are identified.
We will write to you with the outcome. If you are not happy with the response, please tell us why. We will again confirm what happens next and we will again keep you updated until your complaint has completed our process.
Some complaints have complicated statutory procedures that all councils have to follow, so please tell us if you need any clarification as we proceed.
You can also refer to our Children's Social Care Complaints policy (PDF, 196kb).
Page last updated: 28 March 2024
