Family Early Help (FEH)

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Our strategy

'…empowering every child, young person and family to live happy, fulfilling lives in their local community' Family Matters Strategy 2015-2020 (PDF, 390kb)

Family Early Help (FEH)

 ‘The right help, at the right time, in the right place’

In Southwark, we want to ensure that children, young people and families receive the best possible support at times of need in order to address and resolve issues rapidly and effectively. Sometimes a child, young person or family faces a number of different problems at the same time and requires more support to resolve them. Where needs are beyond the level that universal services can address, a range of targeted services are provided in partnership with others (children and family centres, health professionals, schools, and the voluntary sector) to continue to assist a family to prevent problems from escalating. Southwark’s services operating at a targeted level as part of the Early Help offer are:


Family Early Help (FEH) Service

 Our offer is delivered across the following key areas:

Making a referral

You can find information on how to make a referral here.

You'll need to complete the Early Help referral form (docx, 631kb) and send it to

Family Early Help Duty

The number is 0207 525 1922 which will give four options:

  1. General enquiries and signposting
  2. Family Early Help Duty Manager for general advice including consultations around potential and new referrals and current casework
  3. Education, Inclusion and Attendance support and advice including all enforcement activity
  4. Parenting support and advice and information on parenting course and group work programmes

Page last updated: 12 January 2023


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