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Waste collection services update

All services are currently operating normally, although unusually high levels of waste have resulted in some collections being slightly delayed.

  • communal Services (refuse and recycling) are generally operating normally, but high volumes of waste have meant that small numbers of collections may be carried into the following day
  • refuse & recycling kerbside services (green and blue bins) are operating as normal and collecting on the usual scheduled dates
  • organic waste collections (brown food and garden waste bins) are operating as normal and collecting on the usual scheduled dates


The use of some temporary crews has resulted in a higher level of missed collections than usual over the last 1 to 2 weeks.  Please report a missed collection on the reporting a missed collection page if your collection has not been completed by the end of the working day when it was due (ie after 4pm).

Request household waste bins or bags

When to use the online form

You can use the online form to request a replacement bin for the type of waste collection you currently receive, or to request additional recycling bags. However, you cannot request a different type of collection. For example, if you currently receive recycling bags, we won't be able to provide a blue wheeled bin for your recycling.

Please note:

  • communal bins are provided to landlords and property managers under a hire contract, and cannot be requested using this form. You will need to contact your landlord or property manager if you need this type of container
  • most container deliveries are completed within around 10 days. However, there may be longer delays during periods of high demand. In the period April to June, it may take up to 2 to 3 weeks for deliveries to be made
  • supplies of general refuse sacks are provided quarterly for some households. Additional refuse sacks cannot be requested through this form. If you require additional sacks you will need to purchase them yourself

Request a replacement bin or bag

You can find information about data collected via online forms.

Page last updated: 26 February 2021

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