London Snow: impact on regular services - update 04/03/18

4 March 2018


Due to the continuing freezing temperatures the council’s repairs team and contractors are dealing with a high number of issues caused by frozen and burst pipes. We are delivering bottles of water to homes that have lost their water supply and engineers are dealing with hot water and heating issues across the borough. Due to the current demand on our services we are only able to deal with emergencies and jobs deemed as right to repair. All routine appointments are being rescheduled. We would like to thank residents for their understanding and patience. If a residents needs to report an emergency such as loss of water, heating or power, they should contact the council’s call centre on 020 7525 5000.

Rough sleeping

The Severe Weather Emergency Protocol (SWEP) has been in place pan-London since last Friday and in Southwark housing solutions have helped provide some additional spaces  – this involves local authorities and voluntary sector groups working together to provide beds.  Two local examples of voluntary sector provision are the Robes Winter night shelter that operates between November and April and has 35 beds for Lambeth and Southwark and St Mungos also open their winter emergency shelter.  The SWEP will remain in place till the temperatures rise again for a sustained period.  The outreach teams that work in the borough are aware of these arrangements.

For any member of the public who is concerned about someone sleeping rough then an alert can be sent to Streetlink or by downloading the streetlink app on their mobile.

Waste collections

Kerbside Collections (alternate week collection of residual and recycling wheelie bins, weekly organics collections)

The plan to catch up with kerbside collections is as follows:   

Catch up of missed refuse collections (green wheelie bins)

Date refuse collection was missed

Date refuse collection will be made

Wednesday 28th February

Monday 5th March

Thursday 1st March

Tuesday 6th March

Friday 2nd March

Wednesday 7th March


Catch up of missed recycling collections (blue wheelie bins)

Date recycling collection was missed

Date recycling collection will be made

Wednesday 28th February

Thursday 8th March

Thursday 1st March

Friday 9th March

Friday 2nd March

Saturday 10th March

There will be no organic waste collections between Monday 5th March and Friday 9th March (this resource is what we are using to do the catch up collections.)

Refuse, recycling and organic collections all back to normal from Monday 12th March.

Page last updated: 04 March 2018