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Online payments

Due to technical issues our online payments system is currently down. Our automated telephone payment system is still available on 0845 6000 611

How to appeal a penalty charge notice

If you want to make representations or appeal against a penalty charge notice do not pay it first.

Challenges to a notice must be made immediately online. The online facility allows you to see the photographs that are normally taken when a penalty is issued.  These will be available to be viewed two days after the issue date. 

You will need to note exactly what happened and provide any other documents that you think will help your case. 

If your challenge is unsuccessful and you wish to make a further challenge (called a representation) you will need to wait for the notice to owner. The notice to owner will be issued after 28 days have expired from the date the PCN was issued.

If you have made a challenge and receive a notice to owner, you must respond to the notice to owner. If your representation is unsuccessful you will be able to appeal to the independent parking adjudicator.

What happens next?

When we have received your enquiry we will consider your case and make a decision. We try to reply to your letter normally within 15 working days.

If we think there are exceptional circumstances and cancel your penalty charge, we will write to tell you.

If your reasons are not accepted, we will write to you to tell you why and explain the appeals system. If we receive your early correspondence within 14 days of the date the penalty charge was issued, we will allow you an additional 14 days to make the payment at the discounted rate if we reject your challenge.

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Southwark Council
PO BOX 64529
London SE1P 5LX

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