How to report a repair
Report repairs 24 hours a day, 7 days a week
We all know how inconvenient it is when things go wrong at home, that's why our repairs service is always open. You don't have to wait until normal office hours to report a repair, you can:
- The best way to report your repair is using our online reporting system, and use diagrams to accurately diagnose the right repair.
- Alternatively you can email the details of the repair to us at firstname.lastname@example.org
- Emergency? Check if your repair is an emergency and then call our 24 hour number.
When reporting your repair, you will need to provide us with your name, address, mobile phone number and rent or service charge account number.
Convenient appointment times
Our appointment times are flexible, we offer many evening and weekend appointments for heating, hot water and maintenance work - all you need to do is ask if it is possible to have an evening or weekend appointment when you report the repair and we will try and find the most convenient time for you.
If your repair is an emergency and cannot wait, please refer to our emergency repairs policy.