Business rates complaints

We hope you are happy with the way that we have dealt with your claim or enquiry.

However, if you are unhappy you can make a complaint. 

All initial business rates complaints will be dealt with by our service provider and should be sent to
 
The Complaints Manager 
Southwark Council 
Revenues and Benefits Team
1st Floor, Print Hub 4
PO BOX 68763
London
SE1P 5DJ

Tel: 020 7525 5505
Fax: 020 3300 5882
email: businessrates@southwark.gov.uk 

We will aim to respond to your complaint within 15 working days.  

If you are unhappy with the initial response to your complaint, you can escalate your complaint through the corporate complaints process.