Health and social care comments and complaints
Health and social care comments and complaints
Informal complaints
Often the quickest way of resolving a concern is by raising it directly with a member of staff as soon as you can. They will attempt to deal with the matter as quickly as possible or will pass on your comments to the appropriate person.
If you feel you need an advocate or someone to raise a problem on your behalf with either Southwark NHS or the adult social care team, you can contact the Southwark Patient Advice and Liaison Service (PALS).
If you want to make a complaint about a hospital, you will need to contact that hospital directly as each hospital has their own process.
Formal complaints
Where you are unable to resolve your concern informally, you may want to raise it formally with the complaints department on complaints.incidents@southwarkpct.nhs.uk
As well as explaining the formal complaints procedure they will inform you of the options available to you, provide advice and support and information about advocacy services.
Local government ombudsman (LGO)
From 1 October 2010 the LGO will have new powers to deal with complaints from people who self fund or arrange their own personal adult social care.
The LGO's new role means that adults who arrange and pay for their own care, or have a personalised budget, will have the same access to the independent complaints service as those people who have had their care arranged and funded by local authorities.
For more information about the new service, visit http://www.lgo.org.uk/ or call 0300 061 0614.
Complaints - Health and Social Care
Address: PO Box 64529
SE1P 5LX
Tel: 020 7525 0422
