Communal breakdowns

This page is updated regularly with planned and unplanned outages on our estates.

Please note that the times quoted are indicative and actual return to service times and dates may vary.

If your issue is not listed here, find out how to report a repair.

Page last updated: 16 January 2018 09:37

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Trafalgar Avenue Hostel Loss of heating or hot water service
16/01/2018 TBC Contractor to attend and investigate
Goodwin House 1-12 Planned shutdown of secondary water service 15/01/2018 29/01/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 29/01/18 for approximately 4 hours for essential maintenance works
Wendover 241-471 and 251a-256a Loss of heating and hot water service. 15/01/2018 15/01/2018 Contractor to attend and investigate.

Return to service 15/01/18 please allow approximately 4 hours from 2pm for service to be fully operational.
Don Phelan Close 1-25 Urgent shutdown of heating and hot water service 15/01/2018 18/01/2018 There will be an interruption to your heating and hot water service from 9am on the 18/01/18 for approximately 4 hours for urgent maintenance works
Lucey Way 2-252 Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational.
Kimpton Road 1-35 Loss of hot water service 15/01/2018 15/01/2018 Contractors to attend and investigate

Return to service 15/01/18 please allow approximately 2 hours from 4pm for service to be fully operational.
Eugene Cotter House 1-63 Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate

Return to service 15/01/18 please allow approximately 2 hours from 4pm for service to be fully operational.
Fir Trees Close 26-36(C); Russia Dock Road 39 Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate.

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational.
Redwood Close 1-26(C); Russia Dock Road 1-4(C); Teak Close 1-12(C). Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational.
Buckters Rents 2-4(E) ; Farrins Rents 1-8(C) .
Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate.

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational.
Fir Trees Close 1-12(C); Mahogany Close 20-25(C); Russia Dock Road 35-38(C). Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational.
Buckters Rents 5-27(O). Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational.
Buckters Rents 29-51(O). Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational.
Taplow 1-215(c) Thurlow street 1-12(c) Loss of heating and hot water service 15/01/2018 16/01/2018 Contractor to attend and investigate.

Return to service 16/01/18 please allow approximately2 hours from 07:10 am for service to be fully operational
Brewhouse Walk 1-33(C); Farrins Rents 22-31(C) . Loss of heating service 15/01/2018 15/01/2018 Contractors to attend and investigate

Returned to service 15/01/18
Amina Way 2-70 (E) Loss of heating service 15/01/2018 15/01/2018 Return to service 15/01/18. Please allow approximately 4 hours from 10pm for service to be fully operational.
Brook Drive 1-38 - 71-89 Loss of heating and hot water 14/01/2018 14/01/2018 Contractor to attend and investigate
Return to service 14/01/18 please allow approximately 4 hours from 04:00 am for service to be fully operational
Bath Close 1-59(o) Loss of hot water service 14/01/2018 14/01/2018 Contractor to attend and investigate.

Return to service 14/01/18 please allow approximately 2 hours from 9:30pm for service to be fully operational.
Bromleigh court Sydenham hill 1-42 (c) Loss of heating service 14/01/2018 14/01/2018 Contractor to attend and investigate

Return to service 14/01/18
Parfew court Sydenham hill 1-6(c) Loss of heating service 14/01/2018 14/01/2018 Contractor to attend and investigate.

Return to service 14/01/18
Attleborough court Sydenham hill 1-57(c) Loss of heating service 14/01/2018 14/01/2018 Contractor to attend and investigate.

Return to service 14/01/18
Amina Way 1-31 Loss of hot water service 14/01/2018 14/01/2018 Contractor to attend and investigate

Return to service 14/01/18
Cadbury way 79- 113 (0) Loss of hot water service 14/01/2018 15/01/2018 Contractor to attend and investigate.

Return to service 15/01/17, please allow approximately 4 hours from 10pm for service to be fully operational.
Cadbury way 1-41(O) Loss of heating service 14/01/2018 15/01/2018 Contractor to attend and investigate.

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational.
Woolstaplers way 139-150 (o) 157-175 (o) Loss of heating service 14/01/2018 15/01/2018 Contractor to attend and investigate

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational
Woolstaplers Way 2-160 Loss of heating service 14/01/2018 15/01/2018 Contractor to attend and investigate

Return to service 15/01/18, please allow approximately 4 hours from 10pm for service to be fully operational
Lucey way 2-252 (E) Loss of heating service 13/01/2018 13/01/2018 Contractor to attend and investigate.
Return to service 13/01/18 please allow approximately 4 hours from 1:30 pm for service to be fully operational
Calverton Albany road 1-31(c) Loss of hot water service 13/01/2018 13/01/2018 Contractor to attend and investigate.

Returned to service 13/01/18 please allow approximately 2 hours from 5:30pm for service to be fully operational
Plaxdale house Congreve street 1-6 (c) Loss of heating and hot water service 13/01/2018 13/01/2018 Contractor to attend and investigate

Returned to service 13/01/18 please allow approximately 2 hours from 5:30pm for service to be fully operational
Wendover 241-471, 251a -256a Loss of heating service 13/01/2018 14/01/2018 Contractor to attend and investigate
Return to service 14/01/18 please allow approximately 4 hours from 4:00am for service to be fully operational
125 Peckham Park Road, Flats 1-16 Emergency shutdown of heating and hot water service 12/01/2018 15/01/2018 There will be an interruption to your heating and hot water service from 9am on the 15/01/18 for approximately 4 hours for emergency repair works.
Bath Close 2-60 Loss of hot water service 12/01/2018 12/01/2018 Contractor to attend and investigate.

Returned to service 12/01/18 please allow approximately 2 hours from 12pm for service to be fully operational
Setchell Estate Urgent shutdown of heating and hot water service 12/01/2018 17/01/2018 There will be an interruption to your heating and hot water service from 8am on the 17/01/18 for approximately 8 hours for urgent maintenance works.
Wendover 1-18, 73-94, 157-178 Loss of heating service 12/01/2018 16/01/2018 Some properties may experience a loss of heating, this is due to a leak on the riser. Services have been isolated and contractors are attending 16/01/18 to carry out urgent remedial repairs.
Ballow Close 1-12
Coleby Path 1-32
Havil Street 6-24
Owgan Close 1-46
Stacy Path 1-12
Low temperatures to heating and hot water service 12/01/2018 TBC Contractors to attend and investigate
Lucey Way 2-252 Loss of heating service 12/01/2018 12/01/2018 Contractors to attend and investigate

Returned to service 12/01/18 please allow approximately 2 hours from 4pm for service to be fully operational
Aylesbury Estate Low temperatures to heating and hot water service 12/01/2018 12/01/2018 Contractors to attend and investigate

Return to service12/01/18, please allow approximately 2 hours from 10pm for service to be fully operational.
Kimpton Road 1-35 Loss of hot water service 12/01/2018 12/01/2018 Contractor to attend and investigate

Return to service 12/01/18
Keats House 1-32 Planned shutdown of lift 6132 11/01/2018 25/01/2018 There will be an interruption to lift services from 8am on 25/01/18 for approximately 9 hours for essential repair work
Wolverton 85-104 Planned shutdown of hot water service 11/01/2018 25/01/2018 There will be an interruption to your hot water service from 10am on the 25/01/18 for approximately 4 hours for essential maintenance works.
Green Walk 6-26
Rephidim Street 50-75
Loss of heating and hot water service 11/01/2018 11/01/2018 Contractors to attend and investigate

Returned to service 11/01/18 please allow approximately 2 hours from 4pm for service to be fully operational
Staveley Close 19-102
Bath Close 104-162
Laburnum Close 1-24,25-51
Asylum Road 117-147
Culmore Road 4-32
Blanch Close 1-33
Roman Way 1-24
Planned shutdown of heating and hot water service 11/01/2018 25/01/2018 There will be an interruption to your heating and hot water service from 9am on the 25/01/18 for approximately 4 hours for essential maintenance works
Millender Walk 1-78 Loss of heating service 11/01/2018 11/01/2018 Contractors to attend and investigate.

Returned to service 11/01/18
Honor Oak Rise 25-79 lift 2037 out of service 11/01/2018 15/01/2018 contractors to attend and investigate

Returned to service 15/01/2018
Good Neighbours House Hostel Loss of hot water service 11/01/2018 12/01/2018 Contractor to attend and investigate

Returned to service 12/01/18 please allow approximately 2 hours from 4pm for service to be fully operational
Prescott House 1-68 loss of mains water 11/01/2018 12/01/2018 Contractors to attend and investigate

Returned to service 12/01/18
Hardcastle House 1-24 Lift 3174 out of service 11/01/2018 15/01/2018 Specialist repairs required

Returned to service 15/01/2018
Aylesbury Estate Low temperatures to heating and hot water service 10/01/2018 11/01/2018 Contractors to attend and investigate
Return to service 11/1/18 please allow approximately 4 hours from 10pm for service to be fully operational.
Dowson Close 1-12 Planned shutdown of secondary water service 09/01/2018 23/01/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 23/01/18 for approximately 4 hours for essential maintenance works
Havil Street Estate Planned shutdown of heating and hot water service 09/01/2018 22/01/2018 There will be an interruption to your heating and hot water service from 9am on the 22/01/18 for approximately 4 hours for essential maintenance works.
Dog Kennel Hill Estate Loss of primary and secondary water service 06/01/2018 12/01/2018 Thames Water to attend and investigate

Returned to service 12/01/18
Addy House 1-96 Planned shutdown of secondary water service 04/01/2018 18/01/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 18/01/18 for approximately 4 hours for essential maintenance works.
Lamb House 1-40 Planned shutdown of secondary water service 04/01/2018 18/01/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 18/01/18 for approximately 4 hours for essential maintenance works.
McNeil Road 1-61 Planned shutdown of hot water service 04/01/2018 29/01/2018 There will be an interruption to your hot water service from 9am on the 18/01/18 for approximately 4 hours for essential maintenance works.

Update 12/01/18: Shutdown planned for the 18/01/18 has been rescheduled and will now take place from 9am on 29/01/18 for approximately 4 hours. Apologies for any inconvenience caused.
Marie Curie 1-98 Planned shutdown of heating and hot water service 03/01/2018 17/01/2018 Some properties will be affected with the loss of heating and hot water service from 9am on the 17/01/18 for approximately 4 hours while essential maintenance works are being carried out to the block.
George Walter Court 1-49
Mcintosh House 1-24
Adron House 1-16
Planned shutdown of secondary water service 03/01/2018 16/01/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 16/01/18 for approximately 4 hours for essential maintenance works.
Acorn Estate Urgent shutdown of heating and hot water service 03/01/2018 16/01/2018 There will be an interruption to your heating and hot water service from 9am on the 10/01/18 for approximately 4 hours for urgent maintenance works.

Update 03/01/18 Please be advised that this shutdown has now been re scheduled to take place on the 16/01/18 and not the 10/01/18 as previously stated, apologies for the inconvenience this may of caused.
Abbeyfield Road 42-113 Planned shutdown of heating and hot water service 02/01/2018 16/01/2018 There will be an interruption to your heating and hot water service from 6am on the 16/01/18 for approximately 11 hours for essential maintenance works
Priory Court 1-72 Planned shutdown of heating and hot water service 28/12/2017 11/01/2018 There will be and interruption to your heating and hot water service from 8am on the 11/01/17 for approximately 9 hours for essential maintenance works.
Juniper House 1-75 Planned Shutdown of lift 3192 27/12/2017 15/01/2018 There will be an interruption to lift services from 8am on 10/01/18 for approximately 33 hours for essential repair work

Update 10/01/2018: Due to unforeseen circumstances the return to service date has changed to the 12/01/2018. Apologies for any inconvenience caused.

Update 12/01/2018: Due to unforeseen circumstances the return to service date has changed to the 15/01/2018. Apologies for any inconvenience caused.
Cooper Close 19-49 Planned shutdown of lift 1204 22/12/2017 16/03/2018 There will be an interruption to the lift services from 8am on 08/01/18 until 16/03/18 for essential refurbishment work
Pinedene 1-21 Planned shutdown of secondary water service 19/12/2017 17/01/2018 There will be an interruption to your secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 02/01/18 for approximately 4 hours for essential maintenance works.

Update 02/01/2018: Today's shutdown did not go ahead as planned and has been rescheduled to take place from 9am on 17/01/2018 for approximately 4 hours. Apologies for any inconvenience caused.
Skenfrith House 1-56
Bromyard House 1-56
Sarnsfield House 1-56
Peterchurch House 1-56
Loss of gas supply 10/08/2017 TBC Gas supply to be permanently disconnected from the 10/08/17. Residents will not have access to hot water/heating or cooking facilities for those with gas cooker top and or ovens.
Resident service officers are on site working to enable access to alternative supplies.
All gas has been removed from all four blocks. Heating and hot water is now being provided via a new communal oil boiler
107 Chandler Way 1-9 Lift 6045 out of service 28/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed lift 6045 will be out of service until further notice
Calypso Crescent Lift 6043 out of service 19/07/2017 TBC Contractors to attend and investigate.

Update: 03/08/17 Contractors are still investigating.

Update: 17/08/17 Due to extensive works needed, lift 6043 will be out of service until further notice

Page last updated: 16 January 2018 09:37