Advice for people renting privately
Your landlord, or their agent, has legal responsibilities to manage your tenancy fairly and to keep your home up to a decent standard.
If you need advice
Our Tenancy Relations Service provides specialist advice on the rights and responsibilities of private tenants, landlords and agents. We aim to prevent homelessness and investigate allegations of harassment and illegal evictions within Southwark’s privately rented sector. You can find more information in our tenants hotline leaflet (pdf, 483kb). You can use our web form to tell us about your problem and we will endeavor to respond to you within 5 working days.
Our Financial Inclusion Team can advise and assist tenants at risk of losing their homes or tenants worried about their current housing situation. The team can also help with financial costs.
You can find advice below if:
- you need to check if your tenancy deposit is protected
- you don't have a tenancy agreement, or you don't understand it
- your landlord isn't meeting safety standards
- your landlord or their agent is bothering or harassing you at home
- your landlord is trying to evict you
- you've asked your landlord for repairs or complained about conditions in your home
Rights and responsibilities
If you're a private tenant or private landlord, you can find more information about private renting rights and responsibilities and dealing with landlord/agent problems on the Shelter and Gov.uk websites.
You can find more information about help with empty properties on our web page.
Make a complaint
If you have a complaint about a private landlord, contact them directly. If the complaint is about a letting or managing agent, visit the Shelter website.
Page last updated: 26 February 2018