Advice about homelessness

Contact us

During office hours

You can email the Housing Solutions team or call 020 7525 4140.

Monday and Tuesday 9am to 4pm
Wednesday 10am to 4pm
Thursday and Friday 9am to 4pm

In person

Make sure you've explored all the options listed above before visiting us in person.

Southwark Homesearch Centre
25 - 27 Bournemouth Road
SE15 4UJ

Out of hours

If you've been made homeless outside of our normal working hours, we operate an emergency out of hours service. However, be aware that if you don't qualify for emergency accommodation we won't be able to help you out of hours.

You can contact our emergency out of hours service at 020 7525 5000.

Duty to refer

The duty to refer requires public authorities in England to notify a local housing authority, such as Southwark Council, of service users they think may be homeless or at risk of becoming homeless. Please use the Homelessness Reduction Act Referral Form (pdf, 388kb) to notify us of such cases, so we can provide the appropriate support to the household.

Page last updated: 01 August 2018