Reporting air quality complaints

Report a smoky vehicle

Report excessively smoky lorries and buses to the Driver and Vehicle Standards Agency (DVSA) or by calling 0300 123 9000 option 7 (find out about call charges).

When reporting a smoky vehicle you will need to provide:

  • the vehicle registration number
  • the type of vehicle (for example, a car, bus or lorry)
  • the date, time and place that you saw the vehicle, and if possible,
  • the name of the vehicle operator (from the visible logo or decal of the vehicle)

Motor vehicle idling hop-spots

Report motor vehicle idling hotspots by emailing

Report bonfires and smoky chimneys

You can report a smoke problem by calling 020 7525 5777 (find out about call charges).

We work seven days a week and aim to be with you in 60 minutes. This may vary due to seasonal demands. Please check the availability of the service at the time of your call.

The service is available:



Tuesday 7.00am

2.30am on Wednesday

Wednesday 7.00am

2.30am on Thursday

Thursday 7.00am

2.30am on Friday

Friday 7.00am

2.30am on Tuesday

There is no service on Christmas Day or Boxing Day (until 5pm)

Page last updated: 10 September 2018