Complaints

If the service we provide does not meet your expectations, and our customer service team have not been able to resolve the problem, then you might wish to make a complaint.

There are a number of ways to make your initial complaint:

• Fill in the online compliment, complaint or comment form
• Call our customer service centre on 020 7525 5000
• Visit one of our one stop shops and complain to a member of staff in person

When making your complaint please tell us as much as you can about your problem, including what went wrong, when it happened, who you dealt with, and how you would like the matter resolved.

Visit the complaints section of the site for details of the council's three-stage complaints procedure.