One Stop ShopsThe one stop shop is a drop-in service for anyone living, working or visiting Southwark. Visit the one stop shops for friendly face-to-face advice, information, help and access to all council and community services.
The one stop shops have highly trained staff who are able to deal with all general enquiries about council services, as well as council tax and housing benefit. We provide advice and information, try to help you resolve any problems you may have and put you in touch with the right service if you need additional help.
We can help you to fill in forms on paper or online and can provide private interview areas.
Each one stop shop has
- A free phone line to all council services
- A wide range of leaflets, forms and information
- Free access to the council's website via public access computers and
- Can provide immediate telephone interpreting
Contact
Peckham one stop shop
122 Peckham Hill Street
London
SE15 5JR
Walworth one stop shop
151 Walworth Road
London
SE17 1RY
Bermondsey one stop shop
17 Spa Road
London
SE16
Means of access
- Textphone and minicom users 020 7525 3559
- Wheelchair user access
- Induction loops
- Kurzweil 1000, for scanning text to speech
- Typoscope, to help people with visual impairment read information
Standards achieved in survey results for 2003/4
- 37,000 enquiries dealt with
- 97% customers seen within five minutes
- 97% customers were either satisfied or very satisfied
- 100% said they would use the service again
Service improvements
We are constantly working with other services looking for ways to improve access to information with services such as Victim Support.
We have introduced TexBox to communicate by telephone with customers with hearing impairment.
We have introduced computers for customers to search the council's website, apply for services and pay bills online. |