Our Standards

We reguarly review our performance to make sure we are providing the best service we can. We do this by

• Consulting service users and using the information to improve and plan our services
• Regular reporting to the council and government with regards to service quality and delivery of positive outcomes for children and families
• Undertaking random spot checks and audits to see whether we are actually doing what we claim

Access to records

Under the Data Protection Act 1988 you have the right to make a written request to view all or prot of records held on you by Southwark children's services. Your social worker or local office will be able to assist you in making this request. 

What to do if you are unhappy with service

If, for any reason, you are dissatisfied with the service you have received from us, you can

• Raise your concerns with your social worker or their manager
• Make a formal complaint by using Southwark Council's 'How to give us your views' leaflet.
  These are available from your social worker or local office. Alternatively you can telephone Southwark's complaints officer on 020 7525 3977

Translation or other formats

If you require help with translation or other formats such as audio or large print please visit the addresses below

• Bermondsey one stop shop, 17 Spa Road, SE16 
• Peckham one stop shop, Peckham Library, SE15
• Walworth one stop shop, 151 Walworth Road, SE17

Contact

Children in care
Tel: 020 7525 1921
1 Bradenham Close
Boyson Road
London
SE17 2QB