Settings Standards for Southwark Housing

Southwark Council wants to make Southwark a place we can all be proud of. We're committed to tackling some of the borough's biggest problems making a real difference to the quality of the life of local people.

As the largest landlord in London and the sixth largest in the country, the council's housing department has a key role in achieving this aim. We provide a range of housing services to help make your home environment cleaner, safer and more modern.

We're responsible for the

• Assessment of housing need
• Allocation of council housing
• Homelessness and Housing advice
• Sale of council houses and flats
• Tackling anti-social behaviour
• Special needs and Adaptations
• Rent collection and arrears control
• Estate management
• Maintenance and repairs
• Improvements to council housing
• Collecting council tax and paying benefits

Our promise to you

We provide homes for over 40,000 council tenants and management services to almost 15,000 leaseholders in Southwark, and deliver services to you such as

• Repairs and maintenance
• Estates cleaning
• Refurbishment work
• Community services

We also offer a range of housing support to meet the diverse needs of all Southwark residents as a whole, including

• Private homeowners
• Private tenants
• Housing association tenants
• Homeless people

We're constantly seeking ways to improve services for all our housing customers. To ensure this happens, we've set ourselves targets so that you receive the best housing service possible. This section is designed for our tenants and leaseholders, identifying the standards of service and levels of performance that you should expect from us. It also explains how to contact us if the service you receive does not meet these standards.