Your Repair Service - Introduction

When you become our tenant you enter into a contract with us. As part of that contract, you agree to look after your home and we agree to carry out certain repairs.

In general, those repairs are to keep the structure and outside of your home in good repair and to maintain installations for water, electricity, gas and drainage inside your home.

You agree to allow us to enter your home to

• Inspect the state of the property
• Carry out pest control treatments
• Service your gas installation, or
• Carry out any of our duties under the tenancy agreement, including carrying out any repairs

We expect you to report repairs as soon as they are needed. We will then aim to carry them out as quickly as reasonably possible within the timescales for carrying out repairs (see When Will Your Repair Be Done?) 

We have also agreed some service standards for repairs (see booklet nine). We have agreed these standards through a lengthy consultation exercise with tenants’ representatives. We have also agreed a code of conduct with our contractors for working in your home.