Who is Responsible for the Repair?

Repairs we are responsible for

In general, we are only responsible for maintaining the structure and outside of your home and installations for water, electricity, gas and drainage inside your home.

The structure and outside of your home includes

The roof
Foundations
Outside walls and doors
Drains, gutters and outside pipes
Windows
Entrance doors
Chimney stacks and chimneys (although you are responsible for keeping chimneys swept)
Brickwork
Major plastering repairs and
Floors and ceilings

Installations for water, electricity and gas include electric wiring, sockets and light fittings, internal plumbing and water pipes but not your connections for washing machines or dishwashers. It includes toilets, baths and sinks and any equipment for providing heating and hot water that we installed.

We are also responsible for some repairs outside your home, including shared areas in blocks or on estates, lifts, entryphones and rubbish chutes.

There is an exception to this general responsibility: We are not liable for any repair that has been caused by you not looking after the property properly, even if it is a repair that we would normally carry out. If we have to carry out any of these repairs, we will charge you the full cost.

Repairs you are responsible for

You are responsible for the general upkeep of your home. When your tenancy ends, you must leave the property clean and tidy and ready for the next tenant to move in. If you do this and give us four weeks' notice, we will pay you £50.

You are responsible for most minor repairs to your home, including repairs to

Electric plugs
Fuses and light bulbs
Inside doors
Kitchen cupboards
Inside door and cupboard handles
Catches and locks
Toilet seats
Broken glass inside your home
Floor tiles and
Small cracks in plaster

You are also responsible for your garden, including any trees and window boxes, and must keep all garden space, balconies and yards tidy and free from rubbish.

For more information see the Repair At-A-Glance chart.

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