What If You Are Not Happy About the Repair?

We use the most appropriate materials whenever we carry out any repair work, and to help with this we have agreed with our contractors a range of technical specifications for all areas of work based on up to date standards.

Sometimes, however, things may go wrong and you may not be happy with the quality of a repair. If this happens, the first thing you should do is contact the estate property management team on

Tel: 0800 952 4444
Email repairs@southwark.gov.uk

and we will send someone round to either fix it or inspect the problems.

If you are still not happy, you can make a formal complaint. In the unlikely event that this does not work, you may want to apply to the arbitration tribunal. Either way, we may be able to offer compensation if we have not kept to our side of the agreement and have not done your repairs or have done them badly.

We are always trying to improve our repairs service so we do need to know when you are not happy with the quality of the work. To help us improve the service, we will carry out satisfaction surveys. Do not be surprised if one of our staff calls you when the work has been completed to ask you how well it went. If we have not been able to call you, we will send you a feedback form asking for your comments, and we also use research companies like Mori to carry out independent surveys to help us assess our performance.

Contact us

Tel: 0800 952 4444
repairs@southwark.gov.uk