Repairs At-A-Glance

If the repair might be our responsibility, the table below will show the likely priority given to the work. This is taken from appendix two to your tenancy agreement. We will usually start priority one (1) work within 24 hours of it being reported and priority two (2) work within eight weeks.

Repair	Our responsibility	Your responsibility	Comment
Bath panels	-	Y	-
Bath or sink plugs	-	Y	-
Blocked sink, drain or toilet	1	-	-
Broken electrical fittings	2	-	-
Broken glass in windows	-	Y	Unless resulting from criminal damage
Burst pipe	1	-	-
Ceilings	2	-	If the ceiling has collapsed, we will treat it as priority one
Ceramic wall tiles	-	Y	-
Communal TV aerials	1	-	-
Communal lighting	1	-	-
Curtain rails and battens	-	Y	-
Damage to our property	-	Y	-
Decorating	-	Y	Unless damaged while a repair is being carried out
Door bells	-	Y	-
Door-entry systems	1	-	-
Draft excluders	-	Y	-
Faulty entrance door lock	1	-	It will be priority one if it is the only lock, otherwise it will be priority two
Fences and gates	-	Y	-
Floors	2	-	Not including floor coverings
Inside doors	-	Y	Unless it is the kitchen door
Inside kitchen doors	2	-	-
Kitchen cupboards	-	Y	-
Light bulbs	-	Y	Including fluorescent bulbs for kitchens
Lost keys	-	Y	-
Minor leak	2	-	Leaks from toilets would be priority one.
No heating or hot water	1	-	An engineer will usually call within 48 hours
No lights in the kitchen or bathroom	1	-	Elsewhere in your home would usually be priority two
Shared lighting	1	-	-
Shared TV aerials	1	-	-
Slipped roof tiles	2	-	If it is dangerous it will be priority one
Toilet not flushing	2	-	-
Toilet seats	-	Y	-
TV aerials	-	Y	-
Washing lines and pulleys	-	Y	-
Washing-machine connections	-	Y	-