Appointments and Working Hours

Normal working hours for non-urgent repairs are from 8am to 8pm, and we will aim to make an appointment for all repairs. Some larger repairs will take some time to complete so appointment times for those will be limited.

We are not yet able to offer timed appointments but we will be able to offer mornings (8am to 12 noon), afternoons (12 noon to 6pm) and occasionally evenings (6pm to 8pm).

Missed appointments cost time and money. If we make an appointment for a repair or an inspection and we break that appointment, we can offer compensation of at least £50 unless there is a reasonable excuse for us missing the appointment. Similarly, if you are not at home when we call for an appointment, we will charge you £50 unless you have a reasonable explanation for not keeping your appointment.