When and How to Pay Your RentWhen to pay your rent
Your rent is due each Monday for the following week. This is a condition of your tenancy. However, you can pay every two weeks or monthly if it is easier for you, but payment must always be in advance. If you pay every month, work out the amount of your monthly payments as weekly amounts x 52 ÷ 12.
Note: Some years have 53 rent weeks. When this happens, you should work out your monthly payments as weekly amount x 53 ÷ 12.
How to pay your rent
Direct debit
Direct debit is the easiest and most convenient way to pay for customers who either have, or intend to open, a post office, bank or building society direct payment or current account.
You have a choice of five monthly payment dates to pay your housing rent by direct debit (one month in advance): the 1st, 8th, 15th, 20th or 25th of the month. You can ask your area housing office for a bank or building society direct debit form, which will be sent to your home address.
For information on paying your rent by direct debit, please ring our direct debit hotline on 020 7525 1236 or contact your area housing office. Or download a form (doc 344 kb) and return to Income and Debt Team, 9 Larcom Street, London, SE17 1RX.
Standing order
You must make sure that all the rent account payments you make by standing order are credited to:
Bank: National Westminster Bank, Southwark branch
Sort code number: 62-22-32
Account number: 27540022
London Borough of Southwark rent
Please make sure that you quote your 10-digit payment reference number and that only this number is recorded in the ‘reference’ line on the standing order form you send to your bank. For a standing order mandate ring 020 7525 7754 or contact your area housing office.
Housing rent upgraded swipe card payments made at post offices, PayPoint, PAYzone and TS post office outlets. Ring the swipe card hotline on 020 7525 7754 if you would like to pay this way.
You can use your new upgraded swipe card to pay your housing rent at any post office, PayPoint, PAYzone or TS post office outlet, inside or outside the borough and nationwide.
There are around 220 customer access points inside the London Borough of Southwark and near the borough.
You do not have to fill in any bank or giro credit slips, just simply give your housing rent swipe card to the service counter staff and tell the cashier how much you want to pay.
You can pay by cash, cheque, debit card or postal order.
The cashier will then swipe your housing rent card through an electronic reader and enter the amount you want to pay.
The computer will print a computerised receipt confirming the date, rent account number and the amount you have paid, which will include the name and address of the post office, PayPoint, PAYzone or TS post office outlet which has accepted payment.
You will not be charged any bank charges.
Please note that some PayPoint or PAYZone outlets will only accept cash payments.
24 hour automated touch tone debit or credit card telephone payment line
To pay in this way, please phone our 24 hour automated credit and debit card service on 0845 6000 611. Please note that this line is available at all times, which includes bank holidays and weekends. All phone calls are charged at the local rate.
24 hour internet payment website
You can pay your housing rent by visiting our online payments section and following the simple instructions.
By calling in person at one of our two cash offices listed below
Peckham Cash Office
19-23 Bournemouth Road
Peckham
SE15
Opening hours:
Monday, Tuesday, Thursday, Friday, 8.30am to 4.45pm
Wednesday, 8.30am to 3.30pm
Saturday, 8.30am to 2.30pm
Walworth Cash Office
177-179 Walworth Road
SE17
Opening hours:
Monday, Tuesday, Thursday, Friday, 8.30am to 4.45pm
Wednesday, 8.30am to 3.30pm
Saturday, 8.30am to 2.30pm
By post
Please send all payments (must be crossed cheques or postal orders) to:
The London Borough of Southwark Cashiers
19 Spa Road
PO Box 11767
London
SE16 3QN
All cheques and postal orders should be made payable to Southwark Council and crossed and marked A/C payee only. Please say whether you need a receipt.
From your monthly payroll
If you are employed by us or receive a pension from us, you can make arrangements to have your housing rent taken from your monthly salary or pension. You can ask your area housing office for a payroll deduction form, which we will send to your home address. We will automatically update your payments when your housing rent changes.
What to do if you lose your payment card
Contact your area housing office, giving your name and address, and we will usually send you a new card within 6 weeks. We will discuss with you an alternative method for you to pay during the 6 week period. This method will be one of those described on this page. |