Housing Advice Service
The housing advice service provides specialist advice and help to people who have housing problems. We aim to prevent homelessness by protecting the housing rights of private tenants, housing association tenants and homeowners facing the loss of their home.
The housing advice service can offer advice and assistance with
- Renting from private landlords
- Long and short term hostels
- Registering for council housing
- Moving to a new home in another part of the country
- Application for sheltered housing
- Referrals to other voluntary and statutory agencies for assistance e.g. homelessness service, connexions
How we can help you
We provide advice
- If you are a private or housing association tenant
- If you are a homeowner facing mortgage repossession
- If your landlord is refusing to return your deposit
- If your landlord is refusing to carry out repairs
- If you have you been given a notice asking you to leave
In some circumstances we can help with
- Advice with serious rent arrears if you are a private tenant
- Acting as a go between for you and your landlord or mortgage provider before court proceedings commence against you, and represent you if your case goes to court
- Advice with mortgage arrears
- Preparation for court summons, defences and counter claims
- Preparation for small claims court actions
Other ways we can help you
The housing advice service is part of Southwark council’s housing options service. We can help with other housing problems also. You can contact us if
- You are being harassed by your landlord or agent
- You have been unlawfully evicted from your home
- You are having problems with rent rises
- You are having problems as a private long leaseholder
- You have made a council housing application and need a medical assessment
- You are a council tenant and wish to move away from London
- You are council tenant and wish to move to a smaller home
- You are looking for a tenant for your property
What can you do?
 A copy of the housing advice service leaflet is available for you to download here.
Contact us
If you are having any of the housing problems mentioned above, please contact us. We are open 9am – 5pm, Monday to Friday.
Housing Advice Service
Tel: 020 7525 5950
Fax: 020 7525 4021
hsg.has@southwark.gov.uk
25 Bournemouth Road
London
SE15 4UJ |
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