Gas and Electrical Safety
Gas safety
If you suspect a gas leak, switch off the gas at the meter and contact Transco on 0800 111 999
- Do not use electrical appliances or switches
- Turn off all sources of ignition including the pilot light on your cooker or boiler
- Do not use any naked flames
- Do not smoke
- If necessary, open doors and windows to provide ventilation
Transco have advised that it is not safe to use a mobile phone inside the house when you smell gas. Please keep people away from the affected area and if you believe that there is danger to the public, dial 999. Please make sure you know where the lever is to cut off the gas supply.
For council managed properties
The council is responsible for making sure that your gas supply and any gas appliances that we have installed are regularly checked, serviced and maintained. We will contact you every year to carry out these safety checks and you must let us into your home to do this work.
If any gas appliances that we have installed break down, you should report the fault to the housing repairs call centre on 0800 952 4444 or by emailing repairs@southwark.gov.uk or contact your area housing office.
Electrical Safety
There are some simple rules to follow to keep you safe when using electrical appliances
- Watch out for any plugs or sockets that get hot
- Make sure that all plugs are wired securely and that power leads are not frayed
- Do not overload sockets
- Do not leave leads in vulnerable positions where family members can trip over them
- Do not use electricity near water. Don't let plugs get wet and don't keep flowers on your TV
- Keep your toaster clean and away from curtains
- Protect children from the dangers of electricity
There may be occasions when the electrical supply to your home is disrupted. This may be a problem that only affects your home. If the power supply is disrupted please check if your neighbours are also affected. If they are, the problem may be with the electrical supplier, who will deal with the problem.
If you live in a council managed property it is important that the loss is reported to the council in case it is a fault that the council can repair. If you have health problems and the loss of power supply means that aids in your home are not working please contact the housing repair call centre for advice and assistance. The freephone number is 0800 952 4444.
If you lose your power supply ensure that if you have any electrical appliances that were switched on when the supply was disconnected (including televisions, microwave ovens, kettles etc), that you turn these appliances off and take the plug from the socket. It is safer for these appliances to be turned off before the power is reinstated.
If you have a refrigerator or freezer the food should be safe to use provided the power is restored without too much delay. It is recommended that you keep the door to these appliances closed as much as possible to avoid defrosting the food. If you intend to use a gas cooker please only use the cooker while there is sufficient daylight to safely use the appliance.
If the power is still off at night you are advised not to use cooking facilities unless it is safe to do so.
Please do not be tempted to use candles for light or gas cylinders that are used for camping etc.
Contact us
Customer Service Centre
Tel: 020 7525 5000
hrcc@southwark.gov.uk
Transco
Tel: 0800 111 999
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