How Can I Make a Claim?To claim housing, council tax benefit or 2nd adult rebate you will need to complete and sign an application form and, in most cases, provide supporting evidence.
If you wish to claim both housing benefit and council tax benefit/2nd adult rebate you will not need to complete a separate application for each.
The only exception to this is if your landlord is the Corporation of London. In this situation you will need to submit a claim for housing benefit to the Corporation of London benefits section and a claim for council tax benefit/2nd adult rebate to Southwark Council.
Corporation of London Benefits Section
Tel: 020 7332 1343/1264
PO Box 270
Guildhall
London EC2P 2EJ
e-benefits appointments
Across the borough, our e-benefit team offers face to face appointments where they will help you through the application process before processing and paying your benefit claim. These appointments are available at four locations
- Bermondsey one stop shop
- Peckham one stop shop
- Walworth one stop shop
- Dulwich area housing office
To arrange an appointment simply call 020 7525 1880.
Contacting us on someone else’s behalf
The e-benefit team are more than happy to take appointment requests from people acting on someone else's behalf – for example a family member acting for a relative or an advice organisation.
Joint team (customers over 60yrs)
For those aged 60 years or over, Southwark's joint team offer a special service. A joint team adviser will visit you, help you complete your application form, and offer advice about all of the extra income and services you may be entitled to. The joint team are happy to accept referrals from a third party. To make an appointment with a joint team adviser call 020 7089 6026.
Vulnerable customers (under 60yrs)
If you are vulnerable or house bound and are unable to visit our offices, a member of staff can visit you at home. If you would like to arrange a visit please call the e-benefit team and explain the situation.
An e-benefit appointment is the quickest and most efficient way to claim benefit, however if you do not want to make an appointment you can also make a claim ‘on-line’ or using a paper application form.
Paper application form
A  housing and council tax benefit application form (pdf 1.61mb) can be downloaded and printed out by clicking here. This can also be obtained by calling 020 7525 1880 or from your local job centre plus.
To view the form you will need to have Adobe Reader installed on your computer. You can download Adobe Reader from here.
Apply online
You can also apply for housing and council tax benefit online.
Contact us
By telephone
Housing and council tax benefit
020 7525 1880
Council tax
020 7525 1850
By post
Council tax section
London Borough Of Southwark
P.O. Box 782
Bromley
BR1 3YE
Please indicate which department your query is for.
In person
Bermondsey One Stop Shop
Spa Road
Bermondsey
SE16 3QN
Peckham One Stop Shop
Ground Floor
Peckham Library
122 Peckham Hill Street
SE15 5JR
Walworth One Stop Shop
151 Walworth Road
London
SE17 1RY
Dulwich Area Housing Office
41-43 East Dulwich Road
Dulwich
SE22 9BY
All one stop shops are open from Monday to Friday, 9am to 5pm. In addition, Peckham One Stop shop is open on Saturday, 9am to 1pm.
By email
Housing/council tax benefit
souhousingbenefitsuk@liberata.com
Council tax
soucounciltaxuk@Liberata.com |