ComplaintsWe hope our service is of the quality you expect and that you are happy with the way we have dealt with your claim or enquiry.
However, if you are unhappy you can make a complaint. Complaints in respect of the benefit service will be dealt with in the following way
Stage One
All initial complaints will be dealt with by our service provider and should be sent to
The complaints manager
Liberata (L B Southwark)
P.O.Box 782
Bromley BR1 3YE
We will aim to respond to your complaint within 15 working days.
Stage Two
If you are unhappy with the initial response to your complaint, you can make a further complaint. This will be dealt with by the Corporate Complaints Unit and should be sent to
Corporate Complaint Unit
Bermondsey one stop shop
17 Spa Road
London
SE16 3QP
Tel: 020 7525 0042
Fax: 020 7525 3819
email: complaints@southwark.gov.uk
We will aim to respond to your complaint within 20 working days.
Stage Three
If you are not happy with the stage to response then you can progress your complaint to stage 3 with t Coporate Complaints Unit.
Corporate Complaint Unit
Bermondsey one stop shop
17 Spa Road
London
SE16 3QP
Tel: 020 7525 0042
Fax: 020 7525 3819
email: complaints@southwark.gov.uk
We will aim to respond to your complaint within 25 working days.
Appeals
Please note that the complaints procedure cannot be used to reconsider the level of housing or council tax benefit you receive, or the amount of council tax or business rates you will have to pay. Find out more information on how to appeal.
Contact us
By telephone
020 7525 1880 - housing and council tax benefit
020 7525 1850 - council tax
By post
Council Tax Section
London Borough Of Southwark
P.O. Box 782
Bromley
BR1 3YE
Please indicate which department your query is for.
In person
Bermondsey One Stop Shop
Spa Road
Bermondsey
SE16 3QN
Peckham One Stop Shop
Ground Floor
Peckham Library
122 Peckham Hill Street
SE15 5JR
Walworth One Stop Shop
151 Walworth Road
London
SE17 1RY
Dulwich Area Housing Office
41-43 East Dulwich Road
Dulwich
SE22 9BY
All one stop shops are open from Monday to Friday, 9am to 5pm. In addition, Peckham one stop shop is open on Saturday, 9am to 1pm.
By email
Housing/council tax benefit: souhousingbenefitsuk@liberata.com
Council tax: Soucounciltaxuk@Liberata.com
Stage one complaints: Southwark-Complaints@liberata.com
Stage two complaints: complaints@southwark.gov.uk
Stage three complaints: complaints@southwark.gov.uk |