Complaints

We hope you are happy with the way that we have dealt with your claim or enquiry.

However, if you are unhappy you can make a complaint. Business rates service complaints will be dealt with in the following way.

Stage One

All initial complaints will be dealt with by our service provider and should be sent to

The complaints manager
Liberata (L B Southwark)
P.O.Box 782
Bromley
BR1 3YE

We will aim to respond to your complaint within 15 working days.

Stage Two

If you are unhappy with the initial response to your complaint, you can make a further complaint. This will be dealt with by the Corporate Complaints Unit and should be sent to

Corporate Complaint Unit
Bermondsey one stop shop
17 Spa Road
London
SE16 3QP

Tel: 020 7525 0042
Fax: 020 7525 3819
email: complaints@southwark.gov.uk

Stage Three

If you are not happy with the stage to response then you can progress your complaint to stage 3 with t Coporate Complaints Unit.

Corporate Complaint Unit
Bermondsey one stop shop
17 Spa Road
London
SE16 3QP

Tel: 020 7525 0042
Fax: 020 7525 3819
email: complaints@southwark.gov.uk

We will aim to respond to your complaint within 25 working days.

Contact us

By telephone

020 8290 7133

By post

The Business Rates Section
London Borough Of Southwark
P.O. Box 782
Bromley
BR1 3YE

Please indicate which department your query is for.

In person

Bermondsey One Stop Shop
Spa Road
Bermondsey
SE16 3QN

Peckham One Stop Shop
Ground Floor
Peckham Library
122 Peckham Hill Street
SE15 5JR

Walworth One Stop Shop
151 Walworth Road
London
SE17 1RY

All one stop shops are open from Monday to Friday, 9am to 5pm. In addition, Peckham one stop shop is open on Saturday, 9am to 1pm.

By email

Business Rates: Soubusinessrateuk@liberata.com
Stage one complaints: Southwark-Complaints@Liberata.com
Stage two complaints: Complaints@Southwark.gov.uk
Stage three complaints: Complaints@Southwark.gov.uk