Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We are sorry that this issue has arisen and appreciate you may have concerns. If you have any questions about this information, please visit www.idealsupport.co.uk or get in touch using the contact details on this page.
If your issue is not listed, find out how to report a repair.
Page last updated: 20 May 2024 19:59
Block name | Outage description | Date reported | Estimated return to service | Status |
---|---|---|---|---|
Penrose House 117-132 | Lift 4073 out of service | 20/05/2024 | 30/05/2024 | Part required |
Albert Barnes House 1-99 | Lift 1002 out of service | 20/05/2024 | TBC | Part required |
Tissington Court 73-134 | Emergency shutdown of heating and hot water services | 20/05/2024 | 20/05/2024 | Owing to a ongoing leak there will be an interruption to the heating and hot water services to your block from 10am on 20/05/24 for approximately 5 hours for emergency maintenance works. |
Crossmount House 1-82 | Loss of hot water service | 20/05/2024 | 20/05/2024 | Contractors to attend and investigate
Returned to service 20/05/2024 please allow approximately 2 hours from 2pm for service to be fully operational |
Ros Stark House | Lift 1998 out of service | 20/05/2024 | TBC | Repairs required |
Bath Close 67-101 | Loss of hot water service | 20/05/2024 | 20/05/2024 | Contractors to attend and investigate.
Returned to service 20/05/2024 please allow approximately 2 hours from 4pm for service to be fully operational |
Camberwell Grove 125-151(O), 125a-135a(O), 139a-149a(O) ., SE5 8JH | Loss of hot water | 20/05/2024 | TBC | Contractors to attend and investigate |
O'Reilly Street 1-21(C), Bermondsey, London, SE1 5YL | Loss of heating and hot water service to the block. | 19/05/2024 | 19/05/2024 | Contractors to attend and investigate.
Returned to service 19/05/2024 please allow approximately 2 hours from 11pm for service to be fully operational |
Canterbury Place 119-131(O) ., SE17 3AD | Loss of heating and hot water services to the block. | 19/05/2024 | TBC | Contractors to attend and investigate. |
Newington Estate | Loss of heating and hot water service | 19/05/2024 | 20/05/2024 | Contractor to attend and investigate
20/05/24 at 07:57 - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 20/05/2024 please allow approximately 2 hours from 19:50 for service to be fully operational 20/05/24 at 4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
Staveley Close 1-18(C | Loss of hot water service to the block. | 18/05/2024 | TBC | Contractors to attend and investigate. |
Pelier Street 1-19(O) ., SE17 3JG | Loss of hot water service to the block. | 18/05/2024 | 18/05/2024 | Contractors to attend and investigate.
Returned to service 18/05/2024 |
Setchell Way 1-98
Alscot Way 2-78 Hazel Way 1-135 Curtis Way 1-59 Dunton Road 14-26 Setchell Estate TA Hall |
Planned shutdown of heating and hot water services | 17/05/2024 | 30/05/2024 | There will be an interruption to the heating and hot water services to your block from 9am on 30/05/24 for approximately 7 hours for essential maintenance works. |
Roundell House 1-25 | Lift 2158 out of service | 17/05/2024 | TBC | Repairs required |
Columbia Point, Moodkee Street 1-80 | Loss of hot water service | 17/05/2024 | 17/05/2024 | Contractors to attend and investigate.
Returned to service 17/05/2024 |
Longridge House 1-35 | Lift 1148 out of service | 17/05/2024 | 20/05/2024 | Contractors to attend and investigate
Returned to service 20/05/2024 |
Cronin Street 39-62
East Surrey Grove 18-38 |
Planned shutdown of hot water and secondary water service | 15/05/2024 | 29/05/2024 | There will be an interruption to the hot water and secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 29/05/24 for approximately 4 hours for essential maintenance works. |
Morriss House 1-32 | Planned shutdown of secondary water service | 15/05/2024 | 29/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 29/05/24 for approximately 4 hours for essential maintenance works. |
Osprey Estate | Planned shutdown of heating and hot water service | 15/05/2024 | 29/05/2024 | There will be an interruption to the heating and hot water services to your block from 9am on 29/05/24 for approximately 7 hours for essential maintenance works. |
Aberfeldy House 1-155
Andrews Walk 1-31 Bethwin Road 97-101 105-111 Chalmers Walk 1-20 Copley Close 1-5 Dale road 1-6 Glenfinlas Way 1-53 Grimsel Path 2-45 Hanworth House 1-140 Hillingdon Street 143-151 John Ruskin Street 110-124 Kirwyn Way 1-38 Laxley Close 9-56 Trevelyan House 1-63 |
Planned shutdown of heating and hot water service | 14/05/2024 | 28/05/2024 | There will be an interruption to the heating and hot water services to your block from 9am on 28/05/24 for approximately 7 hours for essential maintenance works. |
Wakefield House 1-46 | Urgent shutdown of heating service | 14/05/2024 | 23/05/2024 | There will be an interruption to the heating service to your block from 9am on 23/05/24 for approximately 8 hours for urgent maintenance works. |
Leconfield House 1-34 | Planned shutdown of mains water service | 14/05/2024 | 28/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 28/05/24 for approximately 7 hours for essential maintenance works. |
Draper House 1-141 | Planned shutdown of secondary water service | 14/05/2024 | 29/05/2024 | There will be an interruption to the secondary water services to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/05/24 for approximately 4 hours for essential maintenance works. |
Huntley House 1-16 | Lift 2132 out of service | 13/05/2024 | TBC | Repairs required
Update 17/05/24: Drive unit removed for specialist repair |
Cronin Street 63-88
Cronin Street 39-62 East Surrey Grove 18-38 Rowan Court 26-45 Pear Court 1-17 |
Planned shutdown of hot and secondary water services | 10/05/2024 | 24/05/2024 | There will be an interruption to the hot and secondary water services to your block affecting hot water services and toilets, baths/showers and wash hand basins from 9am on 24/05/24 for approximately 4 hours for essential maintenance works. |
Newington Estate | Loss of heating and hot water services | 09/05/2024 | TBC | Some properties may experience an interruption to the heating and hot water services while works are completed on site today. Apologies for any inconvenience caused. |
Cronin Street 1-38 | Planned shutdown of secondary water service | 09/05/2024 | 23/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 23/05/24 for approximately 4 hours for essential maintenance works. |
Rock Grove Way 1-60
Market Place 14-35 Drappers Way 1-35 |
Planned shutdown of heating and hot water services | 09/05/2024 | 23/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 23/05/24 for approximately 7 hours for essential maintenance works. |
Marden Square 2-185 | Planned shutdown of heating and hot water services | 08/05/2024 | 22/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 22/05/24 for approximately 7 hours for essential maintenance works. |
Trafalgar House 1-62 | Planned shutdown of secondary water service | 08/05/2024 | 22/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 22/05/24 for approximately 4 hours for essential maintenance works. |
Barlow Estate | Planned shutdown of heating and hot water service | 07/05/2024 | 20/05/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 20/05/24 for approximately 7 hours for essential maintenance works. |
Boston House 1-32 | Planned shutdown of secondary water service | 07/05/2024 | 21/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 21/05/24 for approximately 4 hours for planned essential maintenance works. |
Brookstone Court 1-65 | Planned shutdown of mains water service | 07/05/2024 | 20/05/2024 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 8am on 20/05/24 for approximately 4 hours for essential maintenance works. |
Kipling House 1-21 | Planned shutdown of secondary water services | 03/05/2024 | 20/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 20/05/24 for approximately 4 hours for planned essential maintenance works. |
Tissington Court 1-72 | Planned shutdown of secondary water service | 03/05/2024 | 20/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 20/05/24 for approximately 4 hours for planned essential maintenance works. |
Shere House 24-31 | Lift 1186 out of service | 02/05/2024 | TBC | Repairs required
Update 16/05/24: Parts required |
Didbin Apartment 1-56 | Lift 4140 out of service | 01/05/2024 | TBC | Contractors to attend and investigate
Update 09/05/24: Manufacturers to attend and investigate Update 16/05/24: New drive unit required |
Larch House 1-45 | Planned shutdown of secondary water service | 23/04/2024 | 22/05/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths showers and wash hand basins from 9am on 07/05/24 for approximately 4 hours for planned essential maintenance works.
Update 07/05/2024 - The secondary water shutdown for 07/05/24 has now been rescheduled to take place on the 22/05/2024 from 9am, apologies for the inconvenience this may cause. |
Cadbury Way 1-108
Woolstaplers Way 1-189 |
Planned shutdown of hot water service | 18/04/2024 | 23/05/2024 | There will be an interruption to the hot water service to your block from 9am on 02/05/24 for approximately 4 hours for essential maintenance works.
Update 02/05/2024 - unfortunately todays secondary water shutdown has had to be rescheduled and will now take place on the 23/05/2024 from 9am, apologies for the inconvenience this may cause. |
. | . | 15/11/2023 | TBC |
Page last updated: 20 May 2024 19:59